No Hassle Money-Back Guarantee

We want you to be totally happy with any purchase you make from our store. If for any reason you are not satisfied with your purchase you may return the item for a refund of the item's purchase price (see below for the time frame for returning specific items), minus the shipping, handling, or other charges. Items must be returned with tags, labels and receipts intact, and in original condition. If you wish to return items you can email sales@buyprohelmets.com, or call us at 866-898-8403 to request a return authorization number. Please make sure you obtain a return authorization number prior to sending an order back for refund or exchange as we can only accept returned packages that have an RA# written clearly on the outside of the package. Upon receipt of the returned merchandise (and appropriate tags, receipts), we will credit the account originally charged within 10 business days from receipt of the return. Please call or email us for more information or special customer service issues.

60-Day Money Back Guarantee

If an item is indicated as "This item normally ships in 0-2 business days", then the 60-day return policy applies once the items is received. BuyProHelmets.com may assess a restocking fee of 10% for these items.

30-Day Money Back Guarantee

If an item's is indicated as "Factory Shipped", then the 30-day return policy applies once the item is received. BuyProHelmets.com will assess a restocking fee of 25% for these items.

Non-Returnable Items

All sales are final for customized products and autographed collectibles. Items listed below but not limited to this list cannot be returned. If an error occurred in your order, process or packaging, please contact a Customer Service Specialist at sales@buyprohelmets.com or 866-898-8403.

• Display Cases

• Leather Helmets

Returning an Item

Here are the basic steps:

• If you wish to return items you can email sales@buyprohelmets.com or call us at 866-898-8403 to request a return authorization (RA) number. Please make sure you obtain a return authorization number prior to sending an order back for refund or exchange as we can only accept returned packages that have an RA# written clearly on the outside of the package. Please call or email us for more information or special customer service issues.

• Pack the item securely in the original package, if possible.

• Enclose the original packing list with the item. If you cannot send your packing list, please include your order number, billing name, and address with the item.

• All products must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

• For your protection, we recommend that you use UPS or Insured Parcel Post for your return.

• Keep the Return Tracking Number from the package you are returning to insure that the package is returned to us.

• Upon receipt of the returned merchandise (and appropriate tags, receipts), we will credit the account originally charged within 10 business days from receipt of the return. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Credit

You can expect a refund within 10 days of BuyProHelmets.com receiving your returned product. Refunds are issued in the same form of payment originally used for purchase. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Otherwise, shipping costs are non-refundable.

Exchanges

If you wish to return an item for exchange, you may return the product within 30/60 days of delivery. The exchange amount is the initial purchase price, minus shipping, handling, or other non-refundable charges.

 Damaged or Defective

If you receive a damaged or defective item, contact a Customer Service Specialist within 3 days of delivery at sales@buyprohelmets.com or 866-898-8403. BuyProHelmets.com will make every reasonable effort to assist you with your return. Please have your order number available when you contact the Customer Service Specialist.